Privacy Policy – How p99o Protects Your Personal Data

Introduction

This Privacy Policy applies to all players and visitors of p99o ("the Platform", "we", "us"). By creating an account or using any part of p99o, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described here.

p99o is an online gaming and sports betting platform built for players in Pakistan. All financial transactions are processed in PKR using local payment methods including JazzCash, Easypaisa, Raast, bank transfers, debit cards, credit cards, and mobile wallets. The data we collect is necessary to provide these services securely and fairly.

We take data protection seriously. We do not sell your personal information to third parties, and we do not share it with external marketing firms. Data is used solely for the purposes described in this Policy. If you have questions about how your data is handled, contact our support team at any time.

            
            Plain language commitment: This Policy is written in clear, straightforward Pakistan English. No legal jargon buried in footnotes. If something isn't clear, reach out via our FAQ or support channels.
          

What Data We Collect

p99o collects personal data at various points during your use of the platform. Below is a breakdown of the types of data we collect and when each type is gathered.

Registration Data

When you create a p99o account, we collect your full name, date of birth, email address, mobile number, and the city or region you are based in within Pakistan. This information is required to create and verify your account.

Identity Verification Data

To comply with our internal verification process, we may request a copy of a government-issued identity document such as your CNIC or passport, along with proof of your payment method. These documents are reviewed by our verification team and stored securely. They are not shared with third parties except as required by applicable legal obligations.

Transaction Data

We record all deposits, withdrawals, and gaming transactions associated with your account. This includes amounts in PKR, timestamps, payment method used (JazzCash, Easypaisa, Raast, bank transfer, card, or mobile wallet), and transaction status. This data is necessary to process payments, resolve disputes, and detect fraud.

Gaming Activity Data

Your gameplay history — including bets placed, games played, winnings, and bonus activity — is recorded. This data helps us personalise your experience, calculate wagering requirements on bonuses, and identify any irregularities that might indicate account security issues.

Technical & Device Data

When you visit p99o, our systems automatically collect technical data including your IP address, browser type and version, device type, operating system, and session duration. This data helps us maintain platform security and improve the user experience.

Communication Data

If you contact our support team via email, live chat, or any other channel, we retain records of that communication. This is to ensure continuity of support and to maintain an accurate record of any issues raised or resolved.

            
            We do not collect: We do not collect your full card numbers (only masked card references), and we do not store your JazzCash or Easypaisa PINs. Payment processing is handled via secure third-party payment gateways.
          

How We Use Your Data

All data collected by p99o is used for specific, legitimate purposes. We do not use your data for any purpose not listed in this section without your prior consent.

Purpose	Data Used	Legal Basis
Account creation & management	Registration data, identity documents	Contractual necessity
Processing deposits & withdrawals	Transaction data, payment method details	Contractual necessity
Fraud prevention & security	IP address, device data, transaction patterns	Legitimate interest
Bonus & promotion management	Gaming activity, transaction history	Contractual necessity
Customer support	Communication data, account data	Contractual necessity
Platform improvement	Technical data, usage patterns	Legitimate interest
Promotional communications (opt-in)	Email, mobile number	Consent
Responsible Gaming monitoring	Gaming activity, deposit frequency	Legitimate interest

For promotional communications — such as bonus offers, PSL season promotions, and new game announcements — we only contact you if you have opted in during registration or through your account settings. You can opt out at any time by updating your communication preferences or contacting support.

Data Sharing & Third Parties

p99o does not sell, rent, or trade your personal data to third parties for marketing purposes. We share data only in the following limited and necessary circumstances:

Payment processors: Your transaction data is shared with payment gateways that process JazzCash, Easypaisa, Raast, bank transfers, and card payments. These processors are contractually bound to handle your data securely and not to use it for their own marketing purposes.
Identity verification providers: If we use a third-party service to assist with document verification, your identity documents may be processed by that service under strict confidentiality obligations.
Game software providers: Game providers whose titles are available on p99o may receive anonymised game session data for technical integration purposes. This data does not include your name, contact details, or payment information.
Legal obligations: We may disclose personal data where required by applicable law, court order, or regulatory authority. We will inform you of any such disclosure where legally permitted to do so.
Business transfers: In the event of a merger, acquisition, or restructuring of the p99o business, your data may be transferred to the successor entity. You will be notified of any such transfer and your rights under this Policy will continue to apply.

No data is ever sold. p99o does not sell personal data to advertisers, data brokers, or any third party for commercial gain. If you receive unsolicited communications from a third party claiming association with p99o, contact our support team immediately.

Cookies & Tracking Technologies

p99o uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players interact with it. A cookie is a small file stored on your device when you visit a website. Below is an overview of the types we use.

Essential Cookies

These are necessary for the platform to function. They manage your login session, keep your account secure during a visit, and remember your language and display preferences. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use analytics tools to understand how players navigate the platform — which pages are visited most, where players spend time, and where they encounter issues. This data is aggregated and anonymised and is used purely to improve the platform. No individual player is singled out through analytics data.

Preference Cookies

These remember your settings across visits, such as your preferred deposit method or notification preferences, so you don't have to reconfigure them every time you log in.

You can manage or delete cookies through your browser settings. Disabling non-essential cookies will not prevent you from using p99o, but some personalisation features may be limited.

Data Security & Storage

Keeping your data safe is a core responsibility at p99o. We use the following measures to protect personal information from unauthorised access, loss, or misuse:

Encryption in transit: All data exchanged between your device and p99o is encrypted using TLS (Transport Layer Security). This means your login credentials, transaction data, and personal details cannot be intercepted during transmission.
Encrypted storage: Sensitive data, including identity documents and payment references, is stored in encrypted form on secure servers. Access is restricted to authorised personnel only.
Access controls: Internal access to player data is role-based and logged. Only team members who need data to perform their job function can access it, and all access is auditable.
Regular security reviews: Our systems undergo periodic security assessments to identify and address potential vulnerabilities before they can be exploited.
Fraud detection: Automated systems monitor account activity for unusual patterns — such as unexpected login locations or atypical transaction behaviour — and flag suspicious activity for manual review.

While we take every reasonable measure to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected players and take immediate steps to contain and remediate the issue.

Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and operational obligations. Transaction records are kept for a minimum of five years for financial record-keeping purposes. If you request account closure, we will delete or anonymise personal data that is no longer required, subject to any legal retention requirements.

Your Data Rights

As a p99o player, you have meaningful rights over your personal data. We are committed to honouring these rights in a straightforward and timely manner.

Right to access: You can request a copy of the personal data p99o holds about you at any time. We will provide this within a reasonable timeframe after verifying your identity.
Right to correction: If any personal data we hold is inaccurate or out of date — for example, a changed mobile number or address — you can request a correction through your account settings or by contacting support.
Right to deletion: You can request that we delete your personal data. We will action this where there is no legal or contractual reason to retain it. Note that transaction records may need to be retained for a minimum period for financial compliance purposes.
Right to restrict processing: In certain circumstances you can request that we limit how we use your data while a correction or deletion request is being processed.
Right to data portability: You can request a structured, machine-readable copy of the personal data you have provided to p99o, where technically feasible.
Right to withdraw consent: Where processing is based on your consent (such as promotional communications), you can withdraw that consent at any time without affecting your ability to use the platform.

To exercise any of these rights, contact our support team. We may need to verify your identity before actioning a request. We aim to respond to all data rights requests within 30 days.

Easy to action: Most data requests — such as updating your contact details or opting out of promotions — can be handled directly through your p99o account settings without needing to contact support.

Minors & Age Restriction

p99o is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by or on behalf of a minor, that account will be immediately closed, all balances will be returned via the registered payment method, and all associated personal data will be deleted.

If you believe a minor has accessed or registered on p99o using your details or independently, contact our support team immediately. We take age verification seriously and act quickly on any concerns raised.

Changes to This Privacy Policy

p99o may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make significant updates, we will notify registered players via their registered email address or mobile number at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this Policy periodically. Continued use of p99o after any update constitutes your acceptance of the revised Policy.

If you have questions or concerns about this Privacy Policy or how your data is handled, please visit our FAQ page or contact our support team directly.